GENERAL INQUIRIES
What types of flooring products do you offer?
We offer a wide range of gym flooring products including rubber tiles, interlocking mats, roll-out flooring, and more. These products are designed to cater to various facility needs.
Are your flooring products suitable for commercial use?
Yes, our gym flooring products are designed for commercial and hightraffic environments, making them ideal for fitness centers, gyms, and sports facilities.
Can I request a sample of your gym flooring products?
Absolutely! We provide samples upon request so you can experience the quality and texture of our gym flooring products before making a purchase decision.
Are your products environmentally friendly?
Yes, we prioritize sustainability. Our flooring products are often made from recycled or eco-friendly materials to minimize their environmental impact.
What steps do you take to ensure your products are sustainable?
We source materials that have minimal impact on the environment. Our manufacturing processes focus on reducing waste, energy consumption, and carbon emissions.
How do your sustainable products compare in performance and durability?
Our sustainable products are designed to meet or exceed the performance and durability standards of traditional flooring options. We prioritize quality while minimizing our ecological footprint.
INSTALLATION INQUIRIES
Do you offer installation services for your products?
Yes, we offer professional installation services to ensure a seamless and hassle-free experience for our customers.
How can I avail your installation service?
Availing our installation service is easy. Simply reach out to our team through the WhatsApp number or Email to express your interest in installation. We'll schedule an appointment for an assessment of your project or facility.
What is the purpose of the assessment?
The assessment is a crucial step to understand the specific requirements of your project or facility. Our experts will evaluate factors such as the size of the area, subfloor conditions, and any unique considerations that might affect the installation process.
Is there a cost associated with the assessment?
The initial assessment is typically offered at no cost to you. It allows us to provide you with an accurate quotation and timeline for the installation.
How do I book an appointment for the assessment?
To book an appointment, simply contact our team through our website, WhatsApp . We'll work with you to find a suitable date and time for the assessment.
What happens after the assessment?
After the assessment, our team will analyze the information gathered and prepare a detailed quotation for the installation. This quotation will include the estimated cost of installation and the projected timeline.
How is the installation cost determined?
The installation cost is determined based on several factors, including the type of flooring product, the complexity of the installation, and the size of the area. The assessment helps us provide an accurate and transparent cost estimate.
Will the quotation include the installation timeline?
Yes, the quotation will include an estimated installation timeline. This timeline provides you with an overview of how long the installation.
ORDER INQUIRIES
How can I place an order for your gym flooring products?
You can place an order directly by the website or by contacting our sales team through WhatsApp or email
What is the minimum order requirement for your gym flooring products?
The minimum bulk order requirement for our gym flooring products is 30 square meters. This ensures that we can efficiently process and deliver orders that meet both your needs and our quality standards
Does the minimum order requirement apply to each product individually or can I mix different products?
Yes, The minimum bulk order requirement for each gym flooring product is 30 square meters. This ensures that you can order the specific products you need while meeting our quality and production standards.
Can I request a sample for a product before placing a bulk order?
Certainly. While the minimum order requirement is in place for bulk orders, we understand the importance of evaluating our products. Contact our sales team to discuss options for receiving samples before making a bulk purchase decision.
If I'm unsure about which products to order, can I get assistance?
Absolutely. Our team is here to guide you through the product selection process. We'll take into account your facility's needs and help you choose the products that best suit your requirements
Is there a maximum order size for your gym flooring products?
There is no fixed maximum order size, but for orders exceeding 150 square meters, you have to reaching out to our sales team to discuss your requirements in detail
What should I do if I want to place an order above 150 square meters?
For orders above 150 square meters, we encourage you to contact our sales team directly. This allows us to understand your needs thoroughly and provide tailored solutions.
Why do I need to contact your sales team for orders above 150 square meters?
Larger orders often come with specific logistical considerations. By contacting us, we can ensure that your order is processed smoothly, and we can discuss potential bulk pricing and customization options.
Will I receive customized pricing for orders above 150 square meters?
Yes, orders above 150 square meters are eligible for our pricing discounts. By contacting our team, we can provide you with a customized quote that reflects these discounts.
SHIPPING INQUIRIES
How long does it take for orders to be delivered?
Our standard shipping timeline for orders is within 3-4 weeks from the date of order confirmation. This allows us to process your order, ensure quality, and prepare it for delivery
Are there any factors that might affect the shipping timeline?
While we strive to meet our standard shipping timeline, factors such as product availability, order volume, and shipping destination may influence the delivery date. Our team will keep you informed of any potential delays.
Do you provide estimated delivery dates during the order confirmation process?
Yes, as part of the order confirmation process, we will provide you with an estimated delivery date based on our standard shipping timeline
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us. Depending on the status of your order, we'll do our best to accommodate the change.
Can I receive a more accurate shipping estimate before placing an order?
Our standard shipping timeline is within 3-4 weeks, and this estimate will be provided during the order confirmation process. For more specific shipping estimates, you can contact our sales team with your order details.
